Refund Policy

Satisfaction Guarantee

Vitalyn offers a Satisfaction Guarantee exclusively on a customer's first order.

The guarantee period is based on the number of packs purchased in that first order:

• 1 Pack: 30-Day Satisfaction Guarantee

• 2 Packs: 60-Day Satisfaction Guarantee

• 3 Packs: 90-Day Satisfaction Guarantee

The applicable guarantee period begins on the date the order is delivered.

The Satisfaction Guarantee applies only to the customer's first purchase from Vitalyn. Second and subsequent orders are not covered by this guarantee.

Eligibility

To qualify for a refund under the Satisfaction Guarantee:

• The order must be your first order with Vitalyn.

• The refund request must be submitted within the applicable 30, 60, or 90-day guarantee period.

• Proof of purchase is required.

• The guarantee period is determined by the number of packs purchased in the first order.

The guarantee period cannot be extended, transferred, combined with other orders, or applied retroactively to repeat purchases.

How to Request a Refund

To request a refund, contact our customer support team at:

official@vitalynstore.com

Please include your order number and the email address used to place the order.

Our support team will review your request and provide any necessary return instructions and the appropriate return address, if required.

Do not return any products without first contacting our support team.

Refund Processing

Once your return, if required, has been received and approved, your refund will be issued to the original payment method used for the purchase.

Please allow approximately 5–7 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank, credit card provider, or payment processor.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at official@vitalynstore.com as soon as possible.

We may request photos or other information necessary to verify the issue. Once reviewed, we may provide a replacement or refund at no additional cost to you.

Exchanges

Exchanges are subject to product availability.

If a replacement product is unavailable, we may issue a refund where applicable.

Non-Returnable Items

Certain promotional, discounted, complimentary, or otherwise specified items may not be eligible for return or refund. Any such restrictions will be disclosed where applicable.

Consumer Rights

Nothing in this Refund Policy is intended to limit or exclude any rights available to you under applicable consumer protection laws.